Homester s.r.o.
Lidická 701/21, Brno – Veveří, 602 00
Company ID: 06223729 | VAT ID: CZ06223729
E‑mail: hello@homester.cz
Tel.: +420 514 514 208
This document summarizes the basic rules for reservations, payments, and stays at our accommodation. By making a reservation, you agree to these terms.
Guest – a person who books or uses the accommodation.
Reservation – a confirmed booking for a specific date.
Voucher / Reservation Confirmation – a document confirming acceptance of the reservation and listing the booked services.
Accommodation Contract – established once the reservation is confirmed by us.
Accommodation Unit – a room, apartment, or other space available to you as part of the reservation.
A reservation becomes valid once confirmed by e-mail.
Deposit: A payment of 100% of the total accommodation price is usually required in advance unless agreed otherwise. If the payment (or part of it) is not received on time, the reservation will be cancelled.
Prices: Prices displayed on the website are indicative – the binding price is the one shown in your reservation confirmation.
Additional Services: Parking, breakfast, or other extras are charged according to actual use.
Cancellation:
You can cancel your reservation at any time by e-mail at reservation@homester.cz. The decisive moment is when the e-mail reaches us. If cancelled more than 5 days before arrival, the cancellation fee is 0%. If cancelled less than 5 days before arrival, the cancellation fee is 100% of the total stay price. Exceptions may apply in serious cases (e.g., death in the family, hospitalisation, natural disaster) – these must be documented in writing and sent electronically to reservation@homester.cz within three days of the event.
Change of Dates:
If you wish to move your booking, we’ll do our best to accommodate you. The price of your stay may vary depending on the period and availability – in such a case, any price difference will be charged.
Upon arrival, please take a moment to read the accommodation rules, which you will find directly in the apartment (excerpt) as well as on our website under the page House Rules. These rules are part of these terms, and by confirming your reservation, you agree to follow them.
Before arrival, you are required to fill in your personal details through the Alfred application. These details must match the information stated in your ID card, passport, or other valid identification document. If the information is not completed or does not match the document, we are unable to accommodate you.
The data you provide is used only to the extent necessary for confirming your reservation, maintaining the accommodation register, and fulfilling legal obligations. You also agree that your data may be shared with third parties involved in these mandatory processes (e.g., the Previo reservation system, the Czech Police – Foreign Police Department).
If any problem arises during your stay, please inform us as soon as possible – we’ll make every effort to resolve it promptly.
However, reporting a defect does not automatically entitle the guest to a discount or refund; such cases are assessed individually.
Complaints are usually handled within three business days.
Normal use of the equipment is, of course, risk-free, but guests are responsible for any damage caused intentionally or through negligence. We recommend having liability insurance.
The accommodation provider is not liable for any losses.
We reserve the right to cancel a reservation if:
– the deposit or payment is not received,
– the property cannot be used for technical reasons,
– or the guest seriously violates the house rules.
If the stay is cancelled due to technical reasons or force majeure, all paid amounts will be refunded. If the stay is terminated due to a guest’s breach of rules, no refund will be provided.
These terms and conditions are governed by Czech law.
Any disputes shall be resolved by the courts according to the registered office of Homester s.r.o.
Guests may also contact the Czech Trade Inspection Authority (Česká obchodní inspekce) for alternative dispute resolution.
These terms are part of every reservation.
The valid version is always available on the accommodation provider’s website.
Effective from October 8, 2025
With no time limitation.